Resume

A PDF version of my resume is available

You can also view my LinkedIn profile.


Goals

  • To ensure a pleasing and enjoyable user experience for a cutting-edge product.
  • To work with a talented, energetic, and fun group of professionals
  • To grow, maintain, and nurture a user experience team
  • To have an opportunity to lead UX efforts across a company.

Work Experience

RightScale: April 2010-Present

  • User Experience Manager (February 2013-Present)
  • Handle hiring, management, and oversight for a team of UX designers, web designers, and a UX researcher
  • Worked with product and engineering management to organize cross-functional teams to work on company projects
  • Managed web analytics and reporting across our products
  • Senior Interaction Designer
  • As the only usability professional at the company for nearly two years, worked to establish a UX flow within an existing agile scrum framework
  • Develop wireframes, quick specifications, and mid-fidelity prototypes
  • Organized a customer advisory group to provide direct feedback on usability

Enlighten: May 2008-April 2010

  • Worked as an Information Architect
  • Provided strategic feedback and research to define project goals and needs
  • Develop wireframes, functional specifications, competitive analysis, web prototypes, usability testing scripts, and other deliverables
  • Projects include Kao Brands, Wolverine World Wide, & Richmond American

Hatcher Graduate Library: August 2006-May 2008

  • Recieved a competitive University Library Associate position, including full tuition coverage
  • Position is 60% technology instruction in the Knowledge Navigation Center
  • 25% reference desk at the library
  • 15% special projects

University Library Usability Working Group: Summer 2007

  • Performed a usability evaluation for the redesigned web pages at the University of Michigan Library

Epic Systems Corp: July 2005-August 2006

  • Developed software for the Beacon oncology module
  • Met with doctors and nurses to discuss improvements to existing software

Educational Background

School of Information, University of Michigan – September 2006-April 2008

  • Masters degree with a specialization in Human-Computer Interaction
  • Focus on usability, interface design, information architecture, and technology instruction
  • Relevant Awards:
    • Margaret Mann Award – awarded to 2 graduating students in each class for for their “demonstrated ability and promise of professional development.”

Hope College: 2001-2005

  • BS in computer science, BA in English literature, minor in writing, concentration in math
  • Relevant Awards:
    • Phi Beta Kappa
    • Computer Science Senior Prize
    • Erika Brubaker Freshman and Senior Awards in Literature
    • National Merit Finalist

Study Abroad in Aberdeen, Scotland – Spring 2004

  • Studied computer science, Celtic history and literature, and modern spirituality

Skills

Usability and Management

  • Contextual inquiry, survey design, personas, scenarios
  • Wireframes, user flows, and interactive prototypes
  • User research, including formal and guerilla usability testing
  • Analytics, including basic JavaScript scripting, MySQL, and dashboard creation
  • Manage sprint planning and burndown in an agile environment
  • Multiple cycles as a hiring manager (interviews, reference checks, etc.)
  • Annual reviews, employee professional development, & daily team management

Professional Development

  • Designed and taught workshops on a variety of software applications
  • Presented at the CHI 2008 and IEU 2009 conferences
  • Organizer for the Santa Barbara User Experience Meetup
  • Pragmatic Project Management certification

Software Proficiency

  • Advanced proficiency with Axure RP, Microsoft Office, and Visio
  • Advanced proficiency with Google Analytics and Tag Manager
  • Basic proficiency with Adobe Photoshop and Illustrator
  • Basic proficiency with of CSS, XHTML, MySQL, and Javascript (jQuery)

Projects

See my portfolio for a listing of my projects.