Resume

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Partial Sabbatical / Side Work Lexicon Services
June 2023 - Present

Following broader layoffs which heavily impacted the design team, I took time to travel, improve my skills, and work on part-time projects.

Director of Product Design (Remote)
RxVantage
November 2021 - May 2023

Oversaw design of a new mobile and desktop data dashboard that drove six-figure upsells of our enterprise life science manager product.
Led user research that uncovered major issues with our top roadmap item, leading to a seven-figure revenue pivot by delivering the treatment information most important to health care providers and patients.
Led new cross-functional, lean UX processes with engineering and product leadership which increased velocity by over 25% in Jira reports.
Created a new design system using Figma and Storybook which significantly contributed to velocity increases and better consistency.
Organized, hired, managed, and mentored a diverse design team.
Led a company-wide transition to an improved web analytics platform.

Product Design Lead (Remote)
Very Good Security
July 2020 - October 2021

Led design and research for a new onboarding experience which increased free trial onboarding conversion by over 250% and provided clarity which dramatically improved sales and support conversations.
Led and helped code the transition of VGS properties to the new look and feel focused on improved accessibility and visual design via a new design system.
Oversaw design updates for VGS Collect, a flexible payments UI builder.
Managed a cross-functional team of product and brand designers.

User Experience Manager (remote)
Flexera (post-acquisition)
September 2018 - July 2020

Designed Flexera’s onboarding connector, speeding time-to-value by over two months and leading to millions of dollars in enterprise cross-sells.
Brought Lean UX processes to the Flexera design team, dramatically improving velocity and collaboration across departments.
Led the UI integration of RightScale products into Flexera’s portfolio, including UI updates and a new unified login portal.
Contributed to the creation of the Flexera Design System using DSM.

User Experience Manager (Partially remote)
RightScale Inc.
April 2010 - September 2018

Led the design of products ranked top in the 2019 Gartner Cloud Management and 2018 Forester Wave Hybrid Cloud Magic Quadrants.
Led design and research for the launch of Optima, which increased qualified enterprise leads in our target market by over 25%.
Implemented cross-functional UX practices with company leadership resulting in 40% velocity increases for both product and engineering.
Oversaw the creation of the RightScale Design System by the UX team.
Owned web analytics for all RightScale products, creating reports for management to track conversion data.

Information Architect
Enlighten (acquired by Perficient)
May 2008 - April 2010

Software Developer
Epic System Corporation
July 2005 - August 2006

M.S. in Human-Computer Interaction
University of Michigan School of Information August 2006 - April 2008

B.S. in Computer Science, B.A. in English
Hope College
August 2001 - May 2005

Nonprofit UX Volunteer Team Lead
2021 - 2023

With the Boulder UX Research Meetup, I led junior UX professionals through a full UX research process to improve UX for three nonprofits.
Nonprofits included Colorado Uplift (2021), Shadowcliff Retreat Center (2022), and the Colorado Gives Foundation (2023).

Professional Meetup Activities
2021 - 2023

Product Design

UX Research

Leadership

Product Design Software

Other Software

Programming Languages